We can offer a range of training services for:-

• Repairs receiving
  Staff will be better able to accurately identify problems from information provided by tenants resulting in higher levels of tenant satisfaction and fewer variation orders
• Interviewing
  Improve customer care by enhancing listening skills and developing better understanding of client problems.
• Best Value reviews
  Understand the basics of Best value. Developing a programme and implementation
• Basic IT skills
  Understanding basic computer concepts from operating systems to word processing and the differences between PC applications and mainstream Housing applications.
• On-line information development
  Understanding the differences between on-line and paper documents. What are the best tools to use. How to develop an effective solution.

See the contact page for information about how to contact us for more details or click here to fill in our request form.

Jan 2005
Contract to project manage lettings workflow software implementation at Thames Valley Housing (more...)
Jan 2005
Web site re launched (more...)
December 2004
Completed project to develop on-line policies and procedures for Thames Valley Housing (more...)
November 2004
Best value review work in partnership with HouseMark for a London client (more...)
October 2004
Workshop presentation on maintenance issues for the Welsh Federation of Housing Associations (more...)
Summer 2004
Completed structure review for Taunton Deane Housing Services (more...)
2003 -present
Consultancy services to Gwynedd Council to develop on-line policy and procedure guides, assist with preparation for inspection and staff development training. (more...)